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HOSPITALITY CASE STUDY

Mandarin Oriental

Hotel Group

- THE COMPANY -

21st Century Luxury with Oriental Charm

Mandarin Oriental Hotel Group is a British international hotel management company offering luxury hotels, resorts and residences in Asia, Europe and the Americas. 

 

With many locations across some of the world’s most prestigious destinations, Mandarin Oriental strives to provide 21st century luxury with oriental charm through distinctive design and a strong sense of place. 

The Challenge

The Mandarin Oriental Hotel Group has a rich history that goes back 

to the late 1800’s with the opening of the Oriental Hotel in Bangkok. 

They have continued to evolve with the needs of their guests over the years, and delivering quality HSIA was part of that. However, with the increasing bandwidth requirements of such applications such as Skype, Netflix, and YouTube, the strain on Mandarin Oriental Hotels’ networks increased every year. 

The Solution

The Mandarin Oriental team decided to try ELFIQ Link Balancing solutions. The recommendation had come from peers in other companies who were already ELFIQ clients. Not only did the product solve the bandwidth challenges, but it could also be deployed in such a way that could protect hotels against both planned and unplanned outages alike. Available in “failover kit” pairs, these devices can add a second layer of security and resilience. Should one device become unresponsive, a second one operates while alerting the IT department. 

Today, most Mandarin Oriental properties own ELFIQ Failover Kits, as a part of the link balancing solution. The Hotel Group can count on a solid international network of value-added resellers to assist local properties in purchasing and deploying new devices when the need arises, and on the ELFIQ professional services team to perform remote configuration. Adding more circuits can be done seamlessly and easily, on-demand, without having to worry about unused bandwidth, and can be put to use from the very moment it is hooked up to the Link Balancer. 

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“We have deployed ELFIQ in most of our properties around the world, allowing us to offer uninterrupted HSIA to our guests. I would recommend these solutions to any hotel property.”

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