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ELFIQ LinkCare Plans

Our maintenance and support plans deliver quality, performance, and peace of mind

- OVERVIEW -

ELFIQ LinkCare Plans

ELFIQ by Adaptiv Networks optimizes business productivity by protecting your employees against downtime and improving the performance of their cloud-based and on-premise applications. Maintenance & Support Plans help customers maximize their ELFIQ investment by offering enhanced visibility and around the clock access to the certified professionals on our world-class Adaptiv Networks support team.

What You Get With Your LinkCare Plan

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Real-Time Support

With three offices across the globe, Adaptiv Support can assist you in your time zone, when you need it.
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Actionable Information

With easy-to-use reports and dashboards, pinpoint the source of performance issues, and identify cost savings opportunities.

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Professional Services

Our team of experts is there to help make sense of your network data, and to make sure that you get the most of your ELFIQ solution.

Stay Connected and Save

With so much hanging in the balance, it’s important to have access to the assistance you need to tackle any network issues as they arise, when you need it, and to keep your ELFIQ solution up to date with the latest software version. To reinforce our commitment to keeping your business connected and productive, Adaptiv Networks has introduced a special hardware upgrade program for clients under maintenance and support.

  • Keep your ELFIQ product under Standard Maintenance for 36 months, and your next hardware purchase will be 15% off list price.

  • Upgrade to Gold Maintenance for at least one year, and we’ll take 25% off list price.

Your network requirements may change, and this program is designed to let you choose any active ELFIQ hardware platform of your choice.

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LinkCare Maintenance & Support Plans

Maximizing network uptime is our team’s top priority. Whether you need occasional support or around the clock access to a support engineer, our operations team has a maintenance plan that meets the technical and business requirements of your organization.

Basic - Set and Forget

Stay up to date with the latest firmware

Standard - Deeper Dive

Leverage data to improve your network

Gold - Peace of Mind

Let Adaptiv help optimize your network

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* In order to benefit from the new and improved reporting and dashboarding features, units must be supported by ELFIQ Central.

Getting More From Your Network

We've designed ELFIQ solutions to meet your network requirements and grow with your business, with flexible buying options to ensure low TCO and maximum ROI for your investment.

ELFIQ Support Centre

Learn More >

Your organization can enjoy unlimited access to the ELFIQ Support Center to assist with any question related to our solutions. This includes: access to ELFIQ experts by phone and online, configuration assistance, diagnostics of network problems and remote minor configuration changes of your ELFIQ unit.

ELFIQ Support Centre

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Managed ELFIQ Services

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Certain interventions like firmware updates or primary link migrations, can be performed by ELFIQ specialists based on the selected support plan on a customer’s ELFIQ unit.

Managed ELFIQ Services

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ELFIQ AppOptimizer

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Prioritize, limit or block specific applications to improve performance, or to implement corporate policies across your network. Get to experience this powerful product for free with every LinkCare plan.

ELFIQ AppOptimizer

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What Our Customers Say

"I would like the thank you for the support. [The team] has been a great help and very professional. Our problem was not linked to ELFIQ but [their] help was greatly appreciated."

 

- François Daneau, Infrastructure Architect 

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ELFIQ LinkCare

Plan Inquiry

Fill out the contact form and our team will contact you to discuss your maintenance and support options.

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Flexible Enterprise Networking with Rock-solid Performance

Get in touch to book a live demo or find a certified ELFIQ reseller today.