ELFIQ LinkCare Plans
ELFIQ LinkCare Plans Footnotes
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24/7 Support is currently being rolled-out throughout the second half of 2020. 24H weekday support is expected by end of November 2020, with full roll-out expected by late December 2020.
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LinkCare Program hardware discounts cannot be combined with other special or promotional pricing.
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Available on all current models. Availability on End sale models based on Adaptiv Networks policies.
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The configuration refresh will be performed upon renewal for 12-month plans, and on the 13th and 25th month for 36-month plans.
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Application reporting is powered by ELFIQ AppOptimizer. To leverage application traffic shaping, a subscription is required.
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The network assessment call will be performed during the third quarter of the plan; an ELFIQ support specialist will interpret the various reports on a live call, and provide recommendations to the end-user or partner.
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Managed firmware upgrades by the ELFIQ support team is limited to one upgrade per release.
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Power Incident Warranty does not cover improper use, accidents, abuse, fire, or natural disaster incidents. Only electrical-based incidents are covered. Limit: one replacement per year.
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It is mandatory to ensure that the Link Balancer unit is connected to surge-protection equipment for input power and carrier links in order to be eligible for the ELFIQ hardware warranty.
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Reports and dashboards expected to be released throughout 2020 and early 2021 for:
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Network health dashboard and reporting
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Network diagnostics reports
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Reporting data retention
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Application reporting
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