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Adaptiv Networks, a leading cloud-native SD-WAN-as-a-Service vendor, announced today that it has been recognized as a Champion in the 2021 SD-WAN (Software-Defined Wide Area Network) Emotional Footprint Awards from SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group.
The SD-WAN awards ranked vendors based on their emotional footprint scoring, which measures high-level user sentiment. It aggregates emotional footprint scores (percent positive minus percent negative) across 26 dimensions of the vendor-client relationship and product effectiveness. Areas covered were service, negotiation, product impact, conflict resolution, and strategy and innovation.